Posted - 2009.07.22 22:23:00 - [1]

 

As you may have noticed, spammers have been recently paying us a visit, opening paying accounts for the sole purpose of spamming our forums. The sites and executable that they have been linking to contain keyloggers. These keyloggers capture your account and password information, rendering your account vulnerable to third-party access and abuse.

We are, and will continue to work diligently in regards to this form of abuse towards our community, and strongly urge you those of you who may have accidentally clicked those links to run a full system scan and change your passwords. It is also advisable to always make sure that your operating system and virus scanner (you do have one, right?) is up-to-date.

We apologize for the inconveniences this spam may be causing you. If you come across said spam, please use the report link, which is located in the top right-hand corner of the offending post.

Game Master Support Blogs
* Account Security

Posted - 2009.12.17 15:45:00 - [2]

 

One of the avenues of attack by ISK sellers has been through emails that appear to be legitimate emails sent by CCP. Their goal is to trick you into providing them with your account information so they can steal it and your hard-earned ISK. A recent email sent by these ISK sellers talks about how much ISK your account had when you quit and talks about how you can use it for buying PLEX. This is very similar to an email we sent out in October, however, this current email has not been sent by us.

Please be careful when clicking links from emails and websites. Verify they are from CCP as these emails are attempting to install malware to steal your account information. If you at any time you are concerned that an email you received may not be a legitimate email sent from CCP, file a petition and provide the full body and headers of the email.


Fly safe everyone!

Posted - 2010.01.11 11:55:00 - [3]

 

We’ve had a significant increase in hacking in the past months probably in response to our Unholy Rage campaign. Accounts are being keylogged by ISK sellers. The same pattern is being witnessed in other MMOs. We have made it harder for them to “farm” ISK by ingame means and thus they turn to desperation in order to stay afloat.

We are working as hard as we can in solving these issues. Unfortunately, Customer Support has to take preemptive action when accounts have been accessed by IPs frequently used by hackers, even though nothing has been stolen yet. We need to make sure that our affected players are aware of the danger and that they take appropriate action in order to secure their systems.

There are ways to avoid getting hacked and we urge all players to take note;

1. Never buy ISK for real money.
2. Never visit ISK selling websites.
3. Never user macro programs.
4. Never share accounts with anyone.
5. Avoid logging into EVE using public computers.
6. Do not use the same username in different MMOs and if you do, certainly do not use the same password.
7. Change your password periodically.
8. Have your password complex.

Following these simple steps will make it much less likely that one’s account will be hacked.

We hope that you, our fine players, will assist us in this by not doing business with hackers and ISK sellers and by encouraging other to do the same.

Posted - 2010.02.05 15:17:00 - [4]

 

A new phishing email purporting to offer 5 days and a free gift is going out by phishers. The email looks similar to this. This is not an email from CCP.

Posted - 2010.02.22 10:21:00 - [5]

 

We've identified a new phishing attempt with a PLEX reactivation offer, similar to an email we sent out late last year. The email sender is using "offers@eveonline.com" in an attempt to make the email appear to be legit. Please be advised that CCP has not sent this email out, and we encourage you to discard it immediately.

Posted - 2010.03.12 12:16:00 - [6]

 

We've been informed that there is a new phishing email being sent out with the subject of "Two Days Left to Reactivate for Free!" This is not an offer CCP has sent out.

Update: this email appears to be sent from offers@eveonline.com.

Posted - 2010.04.30 12:58:00 - [7]

 

We have discovered a new account Phishing scam.

It's offering 5 days of free activation. It gives you a link that shows "eveonline.com" but is hyper linked to a different address.

DO NOT click on it.

If you have any question of any link in any email right click it and copy it. Paste it into note pad to reveal the actual web address. It will show you the link's actual destination. If it doesn't look legitimate do not click on it.

In this case the web link has eve-online in the address portion then has .zxq.net instead of .com. It also has an extension that "copies" eveonline.com at the end of it to catch the images.