Important Announcement
This morning we have been investigating a number of account hack attempts. 57 accounts were compromised and as a result, we started full investigation and lockdown procedures. This culminated in the lockdown of Tranquility during downtime until we had finished our investigation.
As a preventive measure, to ensure account security, we have reset passwords and will send out an email to selected accounts and ask them to change their passwords. At the same time, we would like to remind all our customers to never give out their passwords and regularly change them in account management. Remember, we will never ask you for your password. It's important that you check your spam folders for the email!
We want to emphasize that we do not store billing information, the only risk was concerning password usage and subsequent abuse of the accounts in question.
We thank you for your patience in this matter and deeply apologize for the inconvenience this has caused.
Note: If your password has been reset and your email hasn't arrived yet, you can manually reset your password again through account management. Please allow up to an 9 hours or more before the new password is sent due to the added load. If the lost password function says that your email or username does not exist, you are trying to get the email to an address which does not match the registered email address on the account. DO NOT do multiple manual password resets as this will invalidate the previous reset emails!
Petition Note: If you have an inactive email on your account, contact Customer Support under the billing category.
My account was reset, was it compromised? No, this was the preventive measure taken to ensure account security.
Back
