Some users may have been inadvertently affected by an error in the install scripts for the Premium Graphics Upgrade process for the new Trinity Expansion.

Only those who meet ALL of the following criteria need to take further steps:

• You started downloading the upgrade from Trinity Classic Graphics Content to Premium Graphics Content BEFORE 04:00 GMT on Dec 6
• You must be using a version of Windows other than Vista.
• You must have Windows installed not on the primary partition.
  or
  You must have at least 2 hard disks and the OS must be installed NOT on the primary, but the secondary hard disk.

If all these apply, you MAY be affected by a known problem with the Graphics Update system. All other users are unaffected by this issue. The Trinity update (including Premium Graphics Content) is now available for all users and this error has been corrected.

If you think you MAY be affected by this issue, please take the following steps:

• Click the "Start" button
• Click "Run..."
• In the input box next to Open: type CMD (click OK)
• At the C: type bootcfg <ENTER>
  
• If you are missing your boot.ini you will see the following error: ERROR: ACCESS DENIED. Proceed to the options below.
  
  
• If you receive something with Boot Loader Settings with information under it, you are not affected.
  
  
  

• Click "Start"
• Select the "Run" option
• Enter "c:\windows\pss" and click "OK"
  
  
• If you receive an error file the directory does not exist and you should attempt one of the two other options.
• If the directory opens, you should have a backup copy of the boot.ini file.
  
  
• Copy it to the root directory (usually c:\ ) and remove the .backup from the filename so that the filename is boot.ini
• Then retry Step 1
  

• Click Start
• Click All Programs
• Click Accessories
• Click System Tools
• Click System Restore
• Click the option Restore my computer to an earlier time and click Next
  
  
• Choose an available date prior to the install date of the program. (you will not loose any documents you have created)
• Click Next
• Click Next again when it confirms you restore date
• Windows will then log you off and the System Restore Window Box will come up.
• The system will then reboot itself once or twice and then Windows will then restart Once Windows starts up ok, then the system restore screen will appear. Verify this and click OK Windows will finish starting up. Please go back to Step 1 and verify that your boot.ini is OK

Option C: You have a Windows OS CD available

• Place the Windows CD into the CD drive and turn on or reboot the machine
• When you get the message Press any key to boot from cd.... (press any key)
• Windows Setup screen will start and it will start to load needed files
• Once the Welcome to Setup screen appears, choose R to Repair a Windows XP installation using Recovery Console
  
  
• On the Recovery console you will be prompted with the Windows installation you would like to use. Use the correct number for your install and press <ENTER>
  
  
• Under Type the Administrator password enter the password and press <ENTER>
• You will then be at a command prompt C:\Windows> type bootcfg /rebuild and press <ENTER>
• You will then be prompted for some information by the machine itself. Please answer the questions presented.
  
• • Some common questions will be: *** The answers below are recommended, but may not fit your situation *** Add installation to boot list? Y (recommended)
    
    
  • Enter Load Identifier: Example: Microsoft Windows XP Professional or Microsoft Windows XP Home Edition
    
    
  • Enter OS Load Options: /fastdetect (this option will automatically detect and options that are available)
    
    

Once all questions have been answered, type exit and press <ENTER> to reboot and Windows should start normally. If you have an option for which OS to start, the choose the OS that you typed in above and choose Enter.

For those of you who need further assistance please file a petition by sending an email to support@eve-online.com or call one of the temporary special call-in help lines that we have set up:

US (Atlanta): + 1 888 522 9991 (Toll free) - Open 1400-2200 GMT
German/English language: +49 211 505 7720 (Local) Open 0600-1500 GMT
French language +49 211 505 7 721 (Local) Open 0600-1500 GMT
Russian language +49 211 505 7 722 (Local) Open 0600-1500 GMT
Iceland: +354 5170660 Open all hours

Please note that these special help lines can only assist with this particular issue.