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Action against credit card fraud
We are currently in the process of strengthening our credit card fraud prevention and security, a process that will bring us in compliance with PCI (Payment Cards Industry) standards. The new security system will deny payments made from IPs that have been masked by anonymizer programs and/or services. To prevent payment issues, players using said services or programs are advised to disable them, or white list our site while they enter their credit card information. These services or programs may be re-enabled once payment information has been entered and accepted by the billing system.
EVE Online Customer Support