Because of extreme petition load, response time has slowed down as we are focusing on stuck characters. We ask you all to understand that stuck players will be getting preferential treatment while we work out the cause and solution to this small but unfortunate problem. We recommend emailing us other problems through the Support Section at www.eve-online.com. We want to thank all of you for the overwhelmingly positive attitude and support you have shown and assure you that we will answer all petitions eventually.
EVE Online Customer Support Team