Community Communication Liaisons – The return of the volunteer moderator program
Last week we mentioned in this blog that CCP is in the process of bringing back the volunteer moderator program and I wanted to give you a progress update. The Community team is now accepting applications from prospective candidates who would be interested in becoming part of ISD (Interstellar Services Division) to join forces with us to keep the forums a lively and informative resource for the EVE community.
While the timing may seem a bit off considering the recent restructuring of CCP, particularly the Community team, these plans have been in motion for several months. A number of factors, including the launch of the new forums and ironing out the finer points of how the CCL program will work, prevented us from being able to introduce it sooner.
What is the role of the Community Communication Liaisons?
Those who have been a part of the EVE player community for a while may remember that we had volunteer moderators in the past. In fact, I used to be one. Growing concerns about information those volunteers had access to (such as the names of other players’ alts) and their ability to issue forum bans to other players led to the decision to shut the program down in 2007. We believe that these revised plans will ensure that players feel comfortable with the CCL and will be able to collaborate with them andthe Community team to enhance communication on important issues.
The revised role of the Community Communication Liaisons (CCLs) will be a two-pronged approach of helping to maintain the forums as a healthy venue for discussion and enhancing communication between CCP and players. Volunteers will be granted roles which allow them to:
- Edit threads and posts – Volunteers can remove offensive, trolling, flame and spam content in threads and posts. These edits will be monitored by the Community team daily.
- Move threads – If a thread is created in the incorrect forum subsection then volunteers can move it to the correct area.
- Moderate thread titles – If a thread has been created with a misleading or incorrect title then a volunteer can change it to something more appropriate.
- Delete posts – Posts which contain keyloggers, pornography or inappropriate links can be deleted. These deletions will be monitored by the Community Team
In addition, the volunteers can point out threads to the Community team who can then bring them to the attention of the relevant developers and teams. The volunteers will become a conduit of important issues and ideas being brought up on behalf of the player base. This does not in any way negate what the CSM do as an elected body. Simply put, volunteers can quickly bring issues to our attention so we can get answers to the players as quickly as possible.
But, wait, there’s more!
In the next few weeks we will be introducing localized forums for our German and Russian players. We appreciate that not everyone speaks English or understands it very well so we want to start off by supporting our localized clients with new areas on the main EVE forums. Initially these forums will contain a maximum of three or four subsections focusing on help for new players, general discussion and main information portal threads. With CCP Spitfire, our Russian Community Coordinator, and CCP Phantom, our German Community Coordinator, we believe that the new sections will be in great hands.
Ok, I am sold. How do I apply?
Applications for the Community Communication Liaisons can be sent to firstname.lastname@example.org
Are able to commit to six hours per week as a volunteer. We are looking for people who meet the following criteria:
- Have excellent communication in English, German or Russian. If you are bilingual, even better.
- Have good knowledge of EVE and a finger on the pulse about issues which are of concern to the general EVE player base
- Able to use IRC and/or Skype for communication with other ISD departments and the EVE Community team
- Are 18 years of age or older and hold an active EVE Online subscription in good standing. A good EVE forum posting history is also important.
- All further information on the ISD Volunteer program can be found here.
Your initial application should include the following information:
- Please provide us with a character name on your account. What is your primary language?
- Are you fluent in a second language?
- Are you currently involved with another game or game company as a volunteer, contractor or as an employee?
- Rate and describe your Eve knowledge on a scale of 1 to 10 (1 being a new player and 10 being very experienced.) Are you an active member of the Official Eve Online Forums?
- Have you ever been banned from an online game? If so, what happened?
- What qualities do you possess that you feel would make you an excellent choice as an Eve volunteer? Please include real world experience as well.
- Explain why you want to participate in the Eve volunteer program.
- What obligations (such as school, work or military) would prevent you from participating as an Eve volunteer from time to time?
- What do you feel the primary responsibilities of an Eve volunteer should be?
That is all for now. We will be monitoring this thread and will be happy to answer any of your queries.
The EVE Community team