Still stuck crisis occurring on Tranquility (Updated 18:00)
Update: We have rolled back one hotfix and rebooted at 17:30 after a stuck crisis started.
The last days we have had a number of nodes on our cluster go into a state which cause players to be permanently stuck. The only resolution at this point in time is to reboot the whole cluster and we have been doing this when stuck players are reaching thousands.
We're have a number of steps we have been taking to take to address this, today we will begin with rolling back some of the hotfixes applied during the last week, since the timing can be traced to them. We might take down Tranquility today (Sunday) to do this and will give ingame notice before reboots.
As a result of all the problems associated with this, our Customer Support response time can take up to a 6 days for the first reply and are doing everything we can to work down our queue.
We thank you all for your patience and we are very sorry for the inconvenience this causes.