EVE CSS status report: "Captain, we need more power!"
Hello everyone and congratulations on our shiny new record of 10.396!
Unfortunately we have also broken another, less pleasant record here at GM HQ, which is the highest number of concurrant petitions in our queue since launch. The number stands at around 1300 right now, and as each case needs to be processed and investigated, we will not be able to keep answering times as low as we'd like. We're looking at at least three to four days per email incident and "Other" petition.
This state of affairs is of course brought on by the recent hardware failure and the subsequent server instability. Try as we might, we're not equipped to handle the entire EVE playerbase going "WHAT THE HECK WAS THAT!?" at the same time.
We would like to ask for your help in getting this situation under control. If you have filed multiple petitions / emails on the same incident, please close all but one instance of the complaint. Multiple petitions will not help your case and they are rather annoying to deal with too, as we do have to take time to write a note on each of them.
If your problem has been solved after you sent the petition / email, please close it to further help us save time.
Finally, if you have sent us a complaint and not heard from us, rest assured that we will get back to you. Remember to check your email accounts "Spam Filter", especially if you have a Hotmail account. You can also monitor your questions through our website.
Again, congratulations on the new record.
All the best,